Enhancements – June 2026

New TTS service

We have updated our TTS service to improve the quality of our text-to-speech voices. Please note, this means that users will now have new TTS voices to select from and users will not be able to access previous voices. This will not affect any existing voice files created before the update. 

Search CRM Contacts when outbound calling

We have enhanced the outbound call pop-up with a unified contact search experience. Agents can now search for contacts by name or phone number across the CRM, Horizon, and the local Contact Centre directory, with results displayed in a single consolidated dropdown list.