Fixes – January 2026

We have fixed an issue where occasionally DTMF wasn’t working when routed through Gamma Inbound.
We have fixed an issue where occasionally auto-answered WebRTC calls would show as ‘Call Incoming’ and call controls would not show.
We have fixed an issue where users were incorrectly receiving the warning ‘Connecting… please check you are not logged in elsewhere’.

Note: The Troubleshooting issues with receiving calls article has been updated to include information error warnings and how to resolve them.

We have fixed an issue when an email was made active from the email queue while a call was active, where the active item pane had the caller name and email details.
We have improved email reliability by automatically retrying when a temporary connection issue occurs. This helps prevent brief email access failures.
We have fixed an issue so that incoming emails with multiple To / Cc recipients are now handled correctly, ensuring proper queueing, visibility of all addresses, and accurate default reply addresses.

We have fixed an issue where users were able to schedule automatic reports set for an absolute/fixed time range even though only relative time range reports can be auto-generated or scheduled. This meant users were expecting reports that could not be sent.
We have fixed an issue where users were receiving the error message ‘report includes more than 40 agents’ when a company only had 39 users.
We fixed an issue where occasionally a status change was not listed in the report.
We have fixed an issue where some scheduled reports were being received twice, one report containing the data, and a second report with no data.

We have fixed an issue where webchat hyperlinks were appearing in a green font which was not easily visible.
We have fixed an issue where the selected colour theme was not applied to the webchat bubble, causing it to appear green instead.
We have added a typing indicator so customers can see when an agent is responding in webchat.