The Horizon Contact infrastructure is migrating into cloud infrastructure operated by AWS.
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Back to February

Enhancements – February 2026

Deleting all CRM contacts 

We have added the ability for users to delete all contacts in the CRM. This is useful if companies have a new list of contacts to upload and want to clear the existing list first. Administrators can select which user roles have the ability to complete this action. 

Other enhancements 

  • We have updated our email password reset so one can only be requested every 5 minutes. 
  • We have altered colours in the top menu to make it easier for agents to tell if a button is clickable or not. 
  • We have updated some of the messaging to make it clearer when a call is connecting or when there is an error with the call.