Enhancements – August 2026

We have updated CareConnect and added new functionality. These release notes can be found here.

When opening a new Horizon Contact session, if other sessions already exist, users will be able to select which session to answer calls through.

Updated the process of transferring and consulting calls to make this clearer for agents.
- The consult and transfer actions are separated as different tabs and it has been made more obvious if an agent is on transfer or consult.
- The label for ‘End’ button is changed to ‘End Consult’ and ‘End Transfer’ on respective tab.
- The label for ‘Go Back’ button is changed to ‘Back to Contact’.
- When an agent clicks on ‘Back to Contact’ (green colour button) and is talking to contact, the same button will change to ‘Back to Consult’ (blue colour button), to make it easy for an agent to switch between the calls.

We have:

Added the ability to change the colour and icon of the wallboard widget. Administrators can now change the launcher colour using the existing primaryColor setting and change the launcher icon using the new chatIconUrl setting in the webchat snippet.
Added messaging when a password is not strong enough to improve clarity.
Adding the ability to upload bulk .csv files to Adress Books