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Fixes

Call Recording

  • This release resolves an issue that allowed an Agent’s calls to be recorded even when this box was unticked in the Admin Portal – Users>Recording
  • This release fixes a bug that allowed parts of a call to be recorded even when the Agent had placed a call on hold or muted themselves.

Find out more about Call Recording within the Agent Portal.

Email

  • Those using M365 mailboxes would sometimes find that this stopped working, which was because the OAuth token had expired and wasn’t being refreshed. This update fixes that behaviour.

Reporting

  • This release fixes an issue that prevented changes to very large interaction flows from being recorded in the Audit Report

Find out more about Reporting within the Administrator Portal.