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July 2022 Release Notes

This release contains two new email reports that enable Administrators to closely follow the performance of the email channel This release contains the new Outbound SMS feature that enables customers to send an SMS either from the Interaction Flow or manually when an agent is working on a case.

New Features

Enhancements

Fixes

Questions?

If you have any questions or would like to make a recommendation for future enhancements, please send an email to Horizoncontact@gamma.co.uk