Back to September

Fixes

Call transfers 

  • We have added a fix where an agent’s browser froze while transferring a call to another queue. 

CRM 

  • We have added a fix where CRM export failed if no custom CRM configuration was found. 

Inbound calls 

  • We have added a fix where inbound calls were being presented while the agent was on a call already. 

Login 

  • We have added a fix where checking ‘Remember Device’ caused users to log in as ‘Unavailable’. 

Mandatory classifications 

  • We have added a fix where mandatory classification was not being honoured when the agent is logged in to salesforce embedded CRM. 
  • We have added a fix where the previous call’s classifications were populated in the following Inbound/outbound call. 

Outbound calls 

  • We have added a fix where outbound calls showed “Unknown Contact” at Active Panel window. 
  • We have added a fix where two calls were dialled for an Agent Simultaneously. 

Reports & Wallboards 

We have added a fix where the agent name was not showing in the Calls report. 

We have added a fix where the Service Level in reports was sometimes showing over 100%. 

We have added a fix where availability was including outbound calls as well as inbound.