Fixes

Calls

• Callback hangup – reports had been received that agents couldn’t hang up a callback call until the caller answered, a fix has been applied to that has now addressed this issue.
• Calls incorrectly being registered as unclassified – a change has been applied that fixes an issue where calls that are dropped in a queue or routed externally via a call flow were increasing the unclassified call counts, these calls will no longer add towards the unclassified count in classification code reporting and wallboard widgets.

Agent Portal

• Agent portal contacts – an issue was discovered when clicking on the help button on the agents contact page that redirected the user to an incorrect URL and led to a “404 Not Found” error, the URL has now been corrected.

Campaigns

• Campaign privileges – a fault was discovered with campaign privileges not being given to company administrators on generic by default. Now all company administrators will have the privilege enabled by default.

Reports

• Blank reports – an issue was identified where if a scheduled report was deleted  it would still automatically send out blank reports to the locations configured.

Wallboards

Wrong data being displayed – a bug was discovered when viewing the “average time spent with agent this week” widget on a wallboard as it was incorrectly displaying times >50 years in some instances.