Fixes

Fix to stop agents that are on a Sim Ring queue from being stuck in a state of “call incoming” even when another team member has answered the call. This was only happening when B party announcements were activated.
Stuck Calls – we have seen multiple reports of calls being stuck within the wallboards, live data and Agent UI, even when the call had been handled or abandoned. The development team and engineers have applied several changes and fixes to resolve this bug / behaviour. We will however continue to monitor this behaviour to ensure we don’t see a recurrence

Callbacks settings – a new validation has been added to the configuration of “retires” and “retries intervals”. For this functionality to work properly, both fields must be completed.
“Groups” are now a mandatory filed when configuring a chat queue.
“Groups” are now a mandatory filed when configuring an Email queue.

A fix has been applied to ensure a call will adhere to the recording settings of the queue the call is currently being handled in. This is relevant to blind transfers from one queue to another. Previously, the call would continue to follow the call recording settings from the originating queue and not follow the configuration setting of the new receiving queue .