Back to March

Fixes

Call controls 

  • We have fixed an issue where occasionally call controls were not showing correctly. 

Call queues 

  • We have fixed an issue where call queues were occasionally missing in the Agent Portal 

General UX 

  • We have fixed an issue where the infographic for time ranges appeared to be out by 30 minutes. Time ranges worked as expected. 
  • We have fixed an issue where in the inbox summary, text was not aligned in the table. 
  • We have fixed an issue where agent consult calls were showing as missed call in the agent’s recent calls tab. 

Reports 

  • We have fixed an issue where the ‘unclassified’ classification was not showing in the Email Classification report. 

Summary 

  • We have fixed an issue where after refreshing an agent’s browser, occasionally the work time would show as beginning from midnight, rather than when an agent logged in. 

Wrap-up timer 

  • We have fixed an issue where occasionally the remaining wrap-up time was delayed in appearing or not showing.