1.47.3

The following fixes were released in 1.47.3

Call Recording

• We have fixed an issue where call recording was not working correctly when an agent put themselves on mute. There are a few scenarios that are still not working correctly, these are: 
  • Agent 2 is not recorded if they mute/unmute during a consultation.
  • A muted agent is recorded if they begin a consultation while muted.
  • A caller may be recorded during the queue phase if the agent mutes/unmutes during the consultation transition.
• We will aim to include these fixes in following releases.

Call Classification

• We have fixed an issue where the call classification was not saved if the call was transferred outside of the queue.

Transfer and Consult

• We have fixed an issue where the transfer and consult buttons would occasionally not appear when selecting a CRM contact to transfer during a call.
• We have fixed an issue where consultations were occasionally not displayed against a contact in the CRM and contacts page.

Wallboards

• We have fixed an issue where wallboards were not updating correctly, causing items to be stuck on wallboards.

1.47

The following fixes were implemented in the initial 1.47 release

Bug button

• We have fixed an issue where this was causing Contact to slow down/crash. We have also added the ability for users to turn this on or off.

Call flows

• We have fixed an issue where the help page for Direct Call Dial Agent was not working.

Call recording

• We have fixed an issue where queue recording was not continuing after transfer to an external number for an outbound call.
• We have fixed an issue where recording wouldn’t restart correctly when going back to the contact after being in a consult.

CRM

• We have fixed an issue where notes were occasionally missing from the CRM history.

Email

• We have fixed an issue where outbound email reports were sometimes incorrect.

Safe-Pay

• We have fixed an issue where the Payment Authentication Type was not saving for Stripe.

Scheduled calls

• We have fixed an issue where an agent was occasionally not getting the right options when trying to schedule a call from the contact list.

UI

• We have removed the lines describing the ‘Queue item capability’ and ‘Default queue weighting’ on the agent capacity page as they are no longer in use.
• We have fixed an issue where the contact reports page was not displaying the second month fully to choose the reporting time period.

Webchat

• We have fixed an issue where webchat was occasionally failing after the 2^nd node.