Back to January

Fixes

Agent Portal 

  • We have fixed an issue where in the Table View of Call Queues, the number of queues was limited to ten and could not be changed. 

Calls 

  • We have fixed an issue where call controls were occasionally missing for agents. 
  • We have fixed an issue where calls were ringing while an agent was handling a webchat even when ‘Don’t allocate items from other channels when the agent has items’ was checked for webchat. 
  • We have fixed an issue where the audio file slider did not work as expected. 
  • We have fixed an issue when an agent consults another, where the calling number appeared as the original callers number. 
  • We fixed an issue where occasionally after a Simultaneous Ring call is answered, no other calls on the queue are presented to agents until that answered call clears.

Callbacks 

  • We have fixed an issue where callbacks were failing intermittently. 
  • We have fixed an issue when overwriting CallerInfo for callbacks, where user inputs their number via DTMF could cause stuck callbacks. 

Call recording 

  • We have fixed an issue where occasionally when pausing call recording then putting a call on hold, once taking the call off hold, the call recording began again. 
  • We have fixed an issue where call recording may not have worked properly after a warm agent transfer. 

Email 

  • We have fixed an issue where emails were not following the ‘Maximum number of items allocated to an agent’ setting. 
  • We have added a fix where a contact name was appearing instead of the subject line in email queues and inbox. 

Help pages 

  • We have fixed an issue where the help links were not opening the correct help pages. 

Integrations 

  • We have fixed an issue where a character limit meant CRM integrations may not work correctly. 

PCI 

  • We have fixed an issue where RealEx/Opayo was not working. 

Queues/Groups 

  • We have fixed an issue where when changing queues from the queue selection tab, this did not work apply the selection correctly. 
  • We have fixed an issue where occasionally, when people were assigned to a group, they automatically got removed from the group. 
  • We have fixed an issue where scheduled reports were being flagged as SPAM in emails for some companies. 

Wallboards 

  • We have fixed an issue where the Current Status Length would occasionally show as negative. 

Webchat 

  • We have fixed an issue where some webchats were not being recorded in TRCA. 

Wrap-up 

  • We have fixed an issue where the wrap-up timer would occasionally show as negative.