Fixes

Admin Portal 

• We have fixed an issue where call queues on the Admin Portal were slow to load. 
• We have fixed an issue where filtering Themes would not bring any results. 

Agent Portal 

• We have fixed an issue where the inbox summary would show “0” for calls. This will now reflect the number of queued calls. 
• We have fixed an issue where Auto Log Off was turned on, but it was not logging some agents off at the correct time. 
• We have fixed an issue where missed internal calls were not showing in “recent calls” for agents. 

Calls 

• We have fixed an issue when calling a contact from the CRM, where “Unknown Contact” would show for a period of time before showing the name of the contact. 
• We have fixed an issue when Sim Ring is enabled, where occasionally the name of the wrong agent was showing when the call was consulted to a queue.  
• We have fixed an issue where some direct calls were not being recorded. This did not affect calls that had been transferred from a queue to a DDI. 

Call flows 

• We have fixed an issue where “schedule update” for Service Numbers was not always updating at the scheduled time. 

Classifications 

• We have fixed an issue where search functionality for the Classifications field was no longer working. 

Contact Safe-Pay 

• We have fixed an issue where the payments for Braintree were failing. 

CRM 

• We have fixed an issue where several items in the CRM were showing a telephone icon even though they were not dialable. 

Emails 

• We have fixed an issue where some supervisors could not scroll to the end of emails while viewing an agent’s inbox. 
• We have made some updates to the backend of email which is expected to reduce the amount of future email issues. 

Help pages 

• We have fixed an issue where one of the call flow help pages was not working.