Fixes

Fixed issue where users were unable to copy groups in the Admin Portal.
Added validation preventing a user from entering a text block name which is longer than 100 characters.

Note: To see more information around the Administrator Portal, visit our Administrator Knowledge Base.

Option to choose audio output device which was missing after Chrome and Edge update has been restored.
Change to availability statistic in the agent portal so that it no longer includes outbound calls when they do not reach the destination.
Fixed issue where calls to an agent’s DDI number were not appearing as a missed call in recent calls. Now if the caller hangs up while the call is being presented to the agent, this will be listed as a missed call in the recent calls list.

Allows agents to pick callback calls from the queue.
Previously there was a discrepancy between counting retries for callbacks and scheduled calls, where for scheduled calls the first callback was included in the count of callback retries, whereas for callbacks it was not. This has been amended so that the count always starts after the initial callback has failed.

On the call recording generated for consultations, previously the consultation was shown as being between the original caller and the agent. This has been amended so that it will now correctly show the agent and the consulted party.
Calls were failing in some scenarios when an agent without call recording transferred a call to an agent with call recording enabled.

Fixed issue where in some scenarios email server connection using OAuth was disconnected (token refresh failed).

On the Live Data pages, help links for Email and Chat queues have been updated to send user to correct page.
Update to the help page for Outbound Email.

Fixed issue where in some scenarios the user was unable to edit the Call Classification widget.

Fixed issue where chats were getting stuck upon completion if the webchat queue had wrap up disabled.
Fixed issue where webchat wrap up continued into negative after reaching zero. Now the wrap up ends and the chat closes when time reaches zero, to match standard wrap up behaviour.

Note: To see more information around the Agent Portal, visit our Agent Knowledge Base.