Fixes

Ensuring mandatory fields are indicated in red when not completed for pages such as call/email/chat management.
Searching in Admin List Component pages (e.g. service numbers) has been fixed.

In call flows, the queue status node was including agents who have been deselected from a queue/channel when calculating the number of available agents.

The play button for a Text To Speech on queue recording announcement could not be played to preview the audio.

Replies to an inbound email were not including the original email’s body.
Parked emails in an agents inbox were failing to be returned to the originating queue when the return to queue count (set in admin portal) is reached.

Find out more about Email Management within the Administrator Knowledge Base.

Salesforce was failing to match numbers that had a different prefix due to international dialing to screenpop the matching CRM contact.

Searching the Broadworks phonebook with an extension number was not returning the agent’s information.

The file name of a system generated email which provides a statistical summary of call information was not including the report name.
Reports were failing to send to an SFTP destination which use public key authentication.
Sending a report to a fallback FTP service had no timeout set, so if it failed it would block all other send operations.
Services numbers were excluded from reporting if the search was using a leading ‘+’ character, since the numbers are stored without this.
Dropped calls metric was not reporting correctly, on occasion including outbound calls and missing dropped inbound calls.
For large report sets downloading the CSV file would occasionally fail.

Find out more about Reporting within the Administrator Knowledge Base.

Queue weighting was not taking effect when determining the priority of delivery calls between queues to an agent.