Fixes – April 2026

Calls 

• We have fixed an issue when making an outbound call, where the screen wasn’t allowing agents to scroll correctly. 
• We have fixed an issue where the ‘Poor call quality. Please reconnect’ message was appearing unnecessarily. 

Configuration 

• We have fixed an issue where agents were unable to unassign a group from a queue. 
• We have fixed an issue where the admins could not save a scheduled update for a call flow with a survey, even though all the fields were filled out. 

CRM 

• We have fixed an issue where CRM contacts were not showing in alphabetical order. 

Email 

• We have fixed an issue when an email becomes active in user inbox, where all the email ‘From’ addresses would temporarily update to the stored CRM contact name. 

Help guide 

• We have fixed an issue where some of the help guide links were not working. 

Wallboards & reporting 

• We have fixed an issue where scheduled survey reports were occasionally not sending. 
• We have fixed an issue where offline reporting was not working for some users.