Back to August

Fixes – August 2025

Calls 

  • We have fixed an issue where calls were occasionally being presented to overflow when agents were available. 
  • We have fixed an issue where the service number was not showing while a call was in the queue. 

Classifications 

  • We have fixed an issue where 2nd classification codes were not showing on reports when either wrap up was disabled or the call was transferred outside of company. 

Email 

  • We have fixed an issue where users occasionally would not be able to make emails active. 

Flows 

  • We have fixed an issue when using the queue status node, where the availability check was not working. 

SMS 

  • We have fixed an issue where some special characters were not appearing correctly in SMS messages. 

Supervisor portal 

  • We have fixed an issue where some of the queue stats on supervisor portal had the value ‘aN:aN’. 

Wallboards 

  • We have fixed an issue where some wallboard widgets were causing wallboards to load incorrectly. 
  • We have fixed an issue where occasionally wallboards had a delay in updating. 

1.48.1

1.48.1 will be released on the 18th of August.

  • We have fixed an issue where an error message was appearing in the console logs for emails incorrectly.
  • We have fixed an issue where emails occasionally would be misdirected to the wrong queue.