Fixes

This update resolves a bug that prevented agents who were currently handling a chat or an email or were on a break from receiving direct calls to their extension
Occasionally, when a supervisor had stopped listening in to a call the observation banner remained visible in the agent’s portal. This update resolves this.

Blending

This release fixes a bug that prevented Queue Weighting settings from being saved

This release fixes a bug that in some circumstances caused the Email Timeline to be calculated incorrectly
This release fixes a bug that in certain circumstances would show information from multiple emails
This release fixes an issue that showed incorrect subject data when an agent takes an email from the queue
Emails with attachments now include the attachment when forwarded
When supervisors chose to bulk delete emails from queues, the emails weren’t disappearing from the queue until the browser was refreshed. This update removes those emails immediately

This resolves a bug that was causing some calls on the External Destinations report to be shown as unsuccessful when they weren’t.

Agents no longer receive a ring if the caller exited the queue via DTMF breakout, e.g., when requesting a call back.
This release improves the Agent behaviour when taking a call back from a withheld number. Now the alternative number entered by the called is shown to the agent.