Fixes – September 2026

Admin/supervisor portal 

• We have fixed an issue when selecting an external destination on the Groups page, where the text box would appear in the wrong place. 

• We have fixed an issue in the supervisor portal, where the agent table view was displaying ‘today’ statistics for agents when the agent had not recently logged in. 

Calls 

• We have fixed an issue where whisper announcements were not working correctly. 

• We have fixed an issue where the ‘check you are not logged in elsewhere’ message was appearing when not relevant. 

Emails 

• We have fixed an issue when drafting an email, where if the user selected Text Block and there was a large list of entries, the OK button was not visible. 

Reports 

• We have fixed an issue where unreturned the minimum queue wait time filter in the Missed Calls report was not working. 

• We have fixed an issue where Caller report failed if a user selected any aggregation other than service number. 

• We have fixed an issue where some users were unable to load pre-saved reports. 

• We have fixed an issue where the call recording report wasn’t showing data for scheduled calls.