Back to May

Fixes – May 2026

Calls 

  • We have fixed an issue where the consult and transfer options were showing for internal calls, when it is not possible to consult or transfer for internal calls.  
  • We have fixed an issue where the Consult Call button was still enabled after the Agent had consulted to another agent, until the time the other agent had not picked up the call. 
  • We have fixed an issue where a few handset users were receiving a ‘session token expiry’ error message. 
  • We have fixed an issue where users were experiencing the microphone picking up background audio. 

Reports 

  • We have fixed an issue where some fields in the status change report were showing as ‘undefined’. 
  • We have fixed an issue where some scheduled reports would stop generating and needed to be recreated.