Enhancements – April 2026

We have: 

• Added a whisper message that is displayed to an agent when an end customer ends the chat. 
• Reordered webchat snippets to be more logical. This makes it easier for users to customise the snippet. 
• Added the ability to answer calls directly from desktop notifications. Please note, Firefox browser does not support this. 
• Added more company info into the bug data report to help diagnose issues quicker. 
• Updated the audio settings to no longer shows a microphone volume slider by default. This shows a “Microphone check” level meter which will confirm it is working. An agent voice should sound more consistent on calls, particularly in noisier environments.