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Contact Care Connect

Care Connect with EMIS/SystmOne

Care Connect is a standalone Windows app that third-party systems and Contact can use to facilitate tasks such as calling a patient and seeing who is calling. Care Connect currently integrates with:

  • EMIS
  • SystmOne

EMIS and SystmOne are platforms that record medical information about patients which is used by GP surgeries. Agents may already be used to using the EMIS Web/SystmOne program to view and contribute to patients’ electronic healthcare records.

Note: Agents can only use the Care Connect app if they are authorised to do so by the company administrator.

Linking EMIS to Contact

An administator will need to enter EMIS details into Contact to enable the integration. This is contained within the System section of the Admin Portal, under the menu header Organisation Configuration.

The EMIS Organisation ID (provided by EMIS for the customer) and Country need to be populated:

Note: No configuration is required within Contact to integrate with SystmOne.

Giving agents access

In order for agents to access Care Connect the EMIS bolt-on must have been assigned to them via Horizon. Once the user is saved with a bolt-on, they will automatically be assigned with an agent role in Contact which enables them with the bolt-on.